Identity Verification (KYC) is a mandatory step for all Binance users globally to comply with Anti-Money Laundering (AML) regulations. If your verification was rejected, don't panic. The process is handled by automated AI systems, and rejections are usually due to simple, correctable errors. Here are the top 5 reasons for KYC failure and how to fix them.
1. Blurry or Glare-Obscured Photos (Common with Plastic IDs)
The Problem: This is the most common reason for rejection, especially with glossy plastic cards like UK Driving Licences or EU National ID cards. If the text, hologram, or your photo is obscured by a flash reflection, the AI cannot read it.
The Solution: Place your ID on a flat, dark surface. Ensure the room is well-lit with natural light. Turn off your camera's flash. Hold your phone steady and make sure all four corners of the document are visible in the frame.
2. Information Mismatch (Middle Names & Typos)
The Problem: The name or date of birth you typed into the Binance form does not exactly match the text printed on your ID document. A very common mistake is omitting a middle name that appears on your passport, or using a nickname (e.g., "Tom" instead of "Thomas").
The Solution: Double-check for typos. You must enter your name exactly as it appears on your government-issued document, including all middle names.
3. Expired or Unsupported Documents
The Problem: You uploaded a document that has passed its expiration date, or you uploaded a type of document that Binance does not accept (like a student ID, a bus pass, or a paper-based provisional license).
The Solution: Check the expiration date on your ID. If it's expired, you must renew it or use a different valid document. Always use a government-issued Passport, a full plastic Driving Licence, or a National ID Card.
4. Facial Recognition (Liveness Check) Failure
The Problem: The live selfie scan does not match the photo on your ID document. This often happens if you are wearing glasses, hats, using a beauty filter, or if the lighting is too dark.
The Solution: Remove glasses, hats, and any facial coverings. Ensure your face is evenly lit from the front (avoid standing with a bright window behind you). Hold the phone at eye level and follow the on-screen instructions carefully (e.g., nod slowly, open your mouth).
5. Uploading Screenshots or Scans
The Problem: You uploaded a photo of a photo, a scanned PDF, or a screenshot from your phone's gallery instead of taking a live photo of the physical document.
The Solution: Binance requires you to take a live photo of the original, physical document during the verification process. Do not use photocopies or digital screens.